The presence of the customer and tech support that a hosting company offers can tell you a lot for the services which they provide as well. In the event that you are allowed to use just emails and / or tickets, you have almost certainly come across some reseller and not the actual website hosting provider. When this is the case, you'll probably have to wait for a couple of days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true web hosting company for additional help. When the provider offers you various ways of communication with short response time which are available at any moment, they're most likely the top provider, not just a reseller. Which means that you'll benefit from timely assistance and excellent support as they'll have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it is always much better to be able to contact your website hosting company right away through your favourite way of communication.

24/7 Customer Support in Hosting

All our Linux hosting packages come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting solutions well before you make a purchase or you're an existing client and you have any kind of question or a problem, you will be able to contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - several phone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical issues or any troubles which require more time to analyze and fix. Unlike a number of other web hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, therefore regardless of what your problem is, it will be resolved on time and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you obtain a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and general questions. Our agents will help you find the perfect package or provide you with info about our servers, to verify if the system requirements for your sites are met. When you are an active customer, you will also be able to get in touch with us through email or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that when you employ any of these two ways of communication, you'll get a response within no more than an hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other companies, even big ones, you'll be able to compare the reply time as it ordinarily takes a whole day for them to take care of a ticket.

24/7 Customer Support in VPS

In case you have a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent issues and questions about the pre-installed software your server comes equipped with. If you haven't purchased a virtual private server plan yet, you are able to find out a lot more about our services by giving us a telephone call or by employing our live chat service. For more tech issues, you will be able to send an email message or open a support ticket via your billing Control Panel and you'll get support within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The actual reply time normally doesn't extend past thirty minutes. If you'd like to have assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to every single VPS plan and our admins will help you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to have prompt support in general, let alone if you operate a whole server, that's why each dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee regardless of the problem. This service is totally free for any problems with your server or the software that was installed by our admins through the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing area or you could send an e-mail message, and the actual response time for either rarely surpasses 30 minutes as we have administrators available twenty-four hours a day. If you require general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you may use our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, which you can add to your server plan from the billing Control Panel.