If you have ordered a web hosting plan and you have certain questions in regard to a concrete function/feature, or in case you’ve encountered a certain problem and you need help, you should be able to contact the respective help desk support staff. All hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them aside from it or not, due to the fact that the easiest way to deal with an issue most often is to open a ticket. This model of communication makes the replies sent by both parties simple to follow and enables the customer care staff members to escalate the issue in the event that, for instance, an admin must step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will have to use at least two different accounts to contact the help desk support staff and to actually administer the hosting space. Constantly switching between different accounts might often be a nuisance, not to mention the fact that it requires quite a while for the vast majority of hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Hosting

Our Linux hosting packages feature an integrated trouble ticket system, which is part of our in-house developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same location – payments, website files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks of the mouse without needing to sign out of your Control Panel. During the process, you can pick a category and our system will present you with a number of educational articles, which will give you more information and which may help you fix any particular problem even before you submit a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated packages, which implies that you won’t require a different platform to touch base with our customer service staff – you can do this on the spot if you experience an issue. Posting a new ticket requires several mouse clicks and tracking down an older one is just as easy. With our intelligent search filter, you can swiftly find any ticket that you’ve already posted. You can post a ticket at any particular time as our technical support team members are available to you 24 hours a day, 7 days a week, 365 days a year and respond in no more than an hour, even though it seldom takes that much to receive an answer. With Hepsia, you’ll have everything in one single place and you can forget about needing to log in and out of 2 or more platforms to troubleshoot a simple problem.