A live chat is one of the channels of communication supplied by some web hosting providers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything as compared to a phone call with an agent. In addition, if the trouble that you experience requires some time to be examined and dealt with, you will be able to do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service free of cost provided that you have web accessibility even if your website hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Hosting

We supply a live chat support service for all Linux hosting packages that we offer and we can support you with almost everything in real time. In case you do not have an account with us yet, we will be able to give you more information about the plans so as to help you to get the most appropriate plan. If you are an active customer, we will be able to assist you with any general or billing issue and also with plenty of common tech troubles, for example an e-mail address setup in a desktop e-mail client. When you cannot give us a call for some reason or you are in some country where we don't have a local phone number, the live chat is the best choice to get in touch with us. Needless to say, some problems require more time to analyze and test, which means that you'll have to open a ticket to our technicians, but nonetheless, we're able to save your time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all our potential and current customers. In case you're looking for a new website hosting account, you can chat in real time to one of our representatives and obtain more details about our semi-dedicated packages so that you can pick the optimal package for your web sites. In case you already have an account with us, we can support you in a very timely manner with general, billing and first-level techmatters. Though sometimes you'll have to open a support ticket as there are issues that cannot be resolved on the live chat, we can assist you with numerous standard tasks, for example setting up an email account in an email client or forwarding one domain name to another one. This way, you will enjoy timely assistance and you'll save plenty of time.