Should you ever experience a problem with your website and be incapable of coping with it yourself, ask the respective hosting company’s client service team to assist you to get the site back online. A swift resolution would be the most optimal scenario, but a lot of companies answer within 24 hours and even more, all the more so if you’re working with a reseller. Even if your problem can be fixed easily, your website may not function satisfactorily or may not be reachable at all for an extended period, so you may lose potential clients since it is rather unlikely that anyone would be happy to return to a faulty website. Thus, you have to make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a timely manner. If a software app update does not go smoothly or you delete something by chance, for instance, the site must be fixed speedily in order to avoid protracted inaccessibility.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting around for hours, or even all day, to get a reply to a customer support ticket or an email. Irrespective of when you contact us, we will lend you a helping hand within no more than 1 hour with any technical and sales inquiries that you may have. As a matter of fact, our real reaction time almost never surpasses twenty to thirty minutes. As we’re available to you 24-7-365, you’ll always get assistance in a timely fashion and we understand exactly how vital this is in the Internet world. As soon as you contact us, we will answer your enquiries. If you chance upon any technical obstacle, we’ll solve it for you, or we’ll provide you with all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service team members will be at your service all the time and they will respond to any support ticket that you send through your hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you have a generic inquiry about your semi-dedicated server or you experience an obstacle and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a hand, as we’re available 24-7-365 to cope with any billing, general or technical issue. In case you get in touch with us about anything that’s within our capabilities, we will resolve it before we respond, which implies that you won’t have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we’ll give you the required information – what possible solutions to try, what actions to take, etc.