Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We provide a 60 min response time warranty for every ticket or email that you send to our customer care staff. We’ll rapidly reply to all typical queries and forward right away the matter to our administrators in case additional assistance is required. If you make use of our Administration Services package, we’ll complete any of the included tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Topflight Client Support Service

  • We’ll be at your disposal 24x7 to respond to any questions that you may have about our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require assistance with server management procedures, you can have a glance at our Administration Services package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Web Control Panel with an in–depth knowledge base, which features extensive explanations of all its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further show you how to carry out a certain action or troubleshoot a typically encountered problem. The how–to articles and the tutorial videos are readily accessible from every Web Control Panel section via the Videos and Help buttons located in the upper right corner.