Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help crew is educated to speedily care for all Linux hosting packages users’ queries and advise questions. Through our ticket system, you are able to post your question and a support staff member will return to you in only max 1 hour. Realistically, practice has revealed that the common resolution time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is provided by a team of skilled technicians who’re able to react to your issue as soon as possible. You can easily speak with the tech support team team by launching a tech support ticket from your Web Control Panel or by sending us an email message. On business days, you may as well contact us on the phone or take advantage of the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel boasts an extensive know–how base that’s built into all parts. In each area, you will find a Help press button which will load for you a selection of step–by–step guides on how to take advantage of a particular element or execute a certain action. Furthermore, we have made mini seminar clips to help you to get a better idea of the Control Panel’s interface.