Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Web Control Panel you can find an in–depth Help section offering various educational articles and regularly asked questions. They are contributed by our support team of capable technicians. Just type in your question and our intelligent software will return the most suitable answer.

  • Top quality support service

  • Tutorial Videos

  • If you’d rather watch how a task is performed or how an issue is dealt with, instead of just reading about it, have a look at our selection of step–by–step video tutorials. They address a variety of different issues and will help you swiftly understand how to work with the Web Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and come with a sixty–minute ticket response guarantee. Our professional technical support engineers will be available to you 24x7x365 and will solve any issue that you might possibly face within maximum 1 hour after the customer support ticket submission. In most instances, a reply will be provided to you in less than twenty minutes.